Damage Protection Policy
Every order is protected against damage in transit. If your product arrives damaged, we'll send a one-time replacement. All damage claims must include photo evidence and are subject to review. One replacement per customer per order.
How Returns Work
Take clear photos of the damaged product and packaging as soon as it arrives. This evidence is required for all damage claims.
Email support@xcellbiotech.com with your order number and photos of the damage. We'll respond within 24 hours.
Once we verify the damage, we'll ship a one-time replacement at no cost to you. All claims are subject to review.
Received a Damaged or Defective Product?
We take quality seriously. If your order arrives damaged in transit, we'll send a one-time replacement at no cost to you. Photo evidence is required and all claims are subject to review. One replacement per customer per order.
Document the damage or issue with clear photos
Send photos and order number to support@xcellbiotech.com
We'll ship a replacement within 24 hours of approval
Replacement Timeline
Note: One replacement per customer per order. All claims are subject to review and may be denied if evidence is insufficient or suspicious activity is detected. XCELL Biotech reserves the right to deny replacement requests at its sole discretion.
• All products are sold strictly for research purposes. XCELL Biotech is not responsible for any misuse, improper storage, or reconstitution of products.
• Replacements are offered as a courtesy for verified transit damage only. We do not offer refunds for change of mind, dissatisfaction, or any reason other than documented damage.
• Excessive or suspicious claims may result in account review and denial of future replacements.
• By placing an order, you acknowledge and agree to this policy.
Common Questions
Everything you need to know about our returns and replacement policy.
Still have questions about returns?
Our support team is happy to help with any questions about our return or replacement policy. We typically respond within 24 hours.
Email Support
Precision peptides.
Uncompromising purity.
≥99% purity verified by independent COA on every batch. Shipped same day.
Shop Now →Statements made regarding our products have not been evaluated by the U.S. Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. Products are not intended to diagnose, treat, cure, or prevent any disease. These products are sold for research use only and are not intended for human or veterinary consumption.